1. Call the trading desk at 1-617-357-0688 to speak with a dealer.
2. State your name, account number, user ID and password.
3. Ask for a price in the desired currency pair, indicating the amount you wish to trade.

Example: "May I have a price in 3 Euro?"
For: EURUSD use Euro
GBPUSD use British Pound
AUDUSD use Australian Dollar
USDJPY use Dollar Yen
USDCHF use Dollar Swiss
USDCAD use Dollar Canada
                Long = Buy                                  Short = Sell

3. When the dealer gives you a quote, you should immediately say which way you want to trade, because the quote you had been given will expire when the dealer says "CHANGE" or "OFF": 

    a) How many lots you are buying or selling.

    b) Whether this is an opening position or closing position (if it is to close a position, the dealer might ask you to indicate the opening price of the position that you wish to close). 

Example: "Buy 3 Euro, opening position." 

Example: "Sell 2 Dollar Swiss, closing position of a long position at an opening price of 1.6982."

If you do not wish to trade at that particular quote that you just received from dealer, simply say "nothing there" or "re-price", at which point you may decide to deal or pass entirely on the dealer quote or re-quote.

5. After you execute your deal, the dealer will confirm your deal details back to you.

6. If it is correct, confirm with the dealer and hang up. You have now finished your phone deal. You should also check that you phone deal is inputted correctly into your account on the on-line trading platform.

Example Phone Deal 

Customer: Hi this is customer ABC, account number 123, user ID XYZ and password QRS. 

Dealer: Hi ABC, how may I help you? (After confirming the identity of the customer) 

Customer: Can I have the price in 3 Euro? 

Dealer: Price in 3 Euro is currently 1.1110/15 

Customer: I buy 3 Euro, opening position. 

Dealer: To confirm, you bought 3 Euro at 1.1115, opening position for account number 123. 

Customer: All agreed. 

Dealer: Thank you. 

Customer/Dealer: End Call.