I tried to login with the ID & password you sent to my e-mail address but I get the error message "Access Denied" or “Wrong Login Name or Password.” What is the problem?

Usernames and passwords are case sensitive, so make sure the capitalization is correct. Another common problem is using the reporting login ID rather than the trading login ID when trying to access the live trading platform. If you were sent two logins, please make sure you are using the correct one: either trading or reporting. Also, make sure you are selecting the correct account type when using the Windows version of the trading platform. Use “Real” in the login box rather than “Demo” if you have opened a live or institutional account.

Please follow the directions below depending on the method you access the trading platform. If, after following the steps below, you still get errors trying to log in, it is possible you are entering the incorrect information. If you believe this is the case, follow the steps here and send an e-mail to techsupport@cbfx.com.


Demo Users (Windows version):

After you have installed the software with “CBFX” as your registration code, double-click the “ICTS-WinTrader” icon on your desktop. The system will ask you for the user ID and password that was sent to your email address. Make sure you select the account type “demo” in the login box.

Demo Users (Java version):

Go to www.cbfx.com and click on “Demo Login” on the right side of the webpage. On the next page, click “Java Based.” The system will open a Java applet asking you for the username and password that was sent to your email address.

Live Users (Windows version):

After you have installed the software with “CBFX” as your registration code, double-click the “ICTS-WinTrader” icon on your desktop. The system will ask you for the user ID and password that was sent to your email address. Make sure you select the account type “Real” in the login box. Please note that if your account is managed by another party, please see “Reporting Login” below.

Live Users (Java version):

Go to www.cbfx.com and click on “Live Login” on the right side of the webpage. On the next page, click “Java Based.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the trading login, not the reporting login.

Reporting Login for Live Users:

Go to www.cbfx.com and click on “Live Login” on the right side of the webpage. On the next page, click “Regular Account Reports.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the reporting login, not the trading login.

Institutional Users (Windows version):

If you have been sent an e-mail explaining that you will be logging into the institutional server, please use these instructions. Otherwise, use the “Live” instructions above.

If you have previously registered the software using “CBFX” as the registration key, please install the software again using “IFX” You do not need to uninstall the old version. You can download the software from www.cbfx.com under the “Institutional Login” link.

To access the platform, double-click the “ICTS-WinTrader” icon on your desktop. The system will ask you for the user ID and password that was sent to your email address. Make sure you select the account type “Real” in the login box. Please note that if your account is managed by another party, please see “Reporting Login” below.

Institutional Users (Java version):

Go to www.cbfx.com and click on “Institutional Login” on the right side of the webpage. On the next page, click “Java Based.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the trading login, not the reporting login.

Reporting Login for Institutional Users:

Go to www.cbfx.com and click on “Institutional Login” on the right side of the webpage. On the next page, click “Regular Account Reports.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the reporting login, not the trading login.