How can I contact technical support?

Technical Support:
1-617-778-2288
techsupport@cbfx.com

Please send an e-mail with the following details:
  •  Name
  •  Phone number (with country code) and time-zone/country if you wish to be contacted by phone for support in English.
  •  Account # (located on the Account Information window in the trading platform)
  •  Username (find this in the original registration e-mail sent to you)
  •  Are you attempting to login onto a demo account or live account?
  •  Which version of our platform are you trying? Windows / Java
  •  What type of internet connection do you have? DSL / Cable Modem / Dial-up
  •  What operating system are you running? Windows XP / Windows 2000 / Windows 98 / Mac OS
  •  Are you attempting to run the application in an office environment? Does your office network have a firewall? If so, please contact your network administrator before contacting us.
  •  What is the nature of the problem? Please provide us with a step-by step description of the problem. Please tell us any error messages you are getting from the software. It is often helpful to send us a screen shot of the problem attached to your email.

We will respond to your e-mail as promptly as possible. If you feel the problem would be better resolved over the phone, please contact us Monday-Friday 9:00am-5pm (EST).